Fair To Both Sides.

Dispute Rules

How a dispute is decided, in every market: auctions, Order Flow and Settlement. One side wins the whole dispute, and it is decided on proof. Whoever loses also loses their bond to the other side, so lying costs money. Nobody's money can be stuck.

See The Auctions

A Complaint.

The buyer says what is wrong, inside the time limit. A digital lot must be checked at once: 2 hours from when it opens. A parcel gets at least a week, and 3 more days once if it hasn't arrived.

The Site Asks For Proof.

Both sides are asked at once: photos (up to three, cleaned in the browser) and a short note. The site can ask again if it needs more.

48 Hours To Answer.

A side that sends nothing in time loses the dispute. If neither answers, everyone's own money goes back.

One Side Wins.

No splits. The winner of the dispute takes the price and the other side's bond. If it is not decided within 3 days, everyone's own money goes back.

Where The Money Goes

OutcomeThe PriceThe Buyer's BondThe Seller's Bond

The Seller WinsTo the sellerTo the sellerBack to the seller

The Buyer WinsBack to the buyerBack to the buyerTo the buyer

The Buyer Wins, Return FirstBack to the buyer, once it is posted backBack to the buyerTo the buyer (it covers the postage)

Lost In The PostBack to the buyerBack to the buyerBack to the seller

Not Decided In TimeBack to the buyerBack to the buyerBack to the seller

How Proof Is Weighed

The ClaimThe ProofWho Wins

It never arrivedThe tracking shows it was delivered, to the town the buyer gave.Seller

It never arrivedThe seller has no receipt of posting and no tracking.Buyer

It never arrivedThe tracking shows it went somewhere else.Buyer

The box was empty, or held the wrong thingPhotos of what arrived, against the seller's photos from before posting.The clearer proof

Lost, damaged or held at customsThe tracking says so. Nobody lied.Lost In The Post

The key or code doesn't workThe buyer shows the error, in order, within 2 hours; the seller shows where the key came from.The clearer proof

The key or code doesn't workNeither side can show more than the other.Seller (the buyer keeps the key and can't give it back)

Not what was describedPhotos or the delivered file, against the listing.The clearer proof. A posted item that the buyer wins goes back first.

It was not done as promisedScreenshots, messages, the result.The clearer proof

Any claimA side sends nothing in time.The other side

Any claimA side sends faked or edited proof.The other side

Returns

When the buyer wins a dispute over a posted item that is not what was described, they send it back before they are refunded. Nobody keeps the item and the money.

48 hours: the seller gives a return address, sealed so only the buyer can read it. None: the buyer is refunded and keeps the item.
5 days: the buyer posts it back, with tracking. Not posted: the seller is paid and gets the buyer's bond.
7 days: the seller says it is back, or says what came back is wrong (then the site asks both for proof again). Silence: the buyer is refunded.

Good Habits

Sellers: photograph the item and any serial number before posting, keep the receipt of posting, and use tracked post.
Buyers: check a key or a file as soon as it opens, and film the unboxing of anything valuable.
Both: cover names and addresses before adding a photo. Only the site sees your photos, never the other side, and they are deleted once the dispute is paid out.

Opening The Vault

Privacy At Its Peak.